Accessibility
Tours are designed to include a wide range of visitors
Responsible tourism should be available to as many people as possible. This sub-indicator examines whether operators have genuinely considered accessibility in tour design — providing alternatives for people with reduced mobility, sensory impairments, or other needs — and whether they communicate provisions clearly.
Whether the tour is designed to be accessible to a wide range of visitors, including those with reduced mobility or special needs.
How RTA measures this
The same sub-indicator is assessed from two sides: operators self-assess their performance; travellers rate their experience. Both use a 1–5 scale.
“How well did this tour accommodate visitors with varying needs, including those with reduced mobility?”
- 1Our tour is not handicapped-friendly and difficult for children.
- 2The tour is accessible to children but not to disabled people.
- 3The tour is accessible to people with minor disabilities as explained in our tour description.
- 4We are exploring solutions for making our tour accessible to all, based on advice from associations for disabled people. And/or: we are developing tools (audio guide, braille, etc.) for persons with impaired vision and the deaf. And/or: our tour is accessible for all disabled with their own accompanying caretaker.
- 5In addition to the foregoing, we have specially trained guides who are able to assist disabled people and have adapted our tour to most forms of disability or impairment. And/or: we obtained a Tourism and Handicap certification / label.
“How well did this tour accommodate different needs and abilities?”
- 1The tour was poorly adapted for visitors with different needs — accessibility was clearly not a consideration.
- 2Limited accessibility provisions were apparent and some participants may have felt excluded.
- 3Basic accessibility needs were reasonably well met, though there is room for improvement.
- 4Accessibility was well considered — the tour accommodated different needs effectively.
- 5The tour was outstanding in its accessibility provisions — all participants were fully included and well supported.
Other sub-indicators in Satisfaction of Residents & Visitors
Rate this indicator yourself
Complete a questionnaire and see how an operator scores across all 16 sub-indicators.